AS
Ashley S
1 reviews | Active since May 2020
28 Aug 2023, 17:27
Funds not available
Really unhappy with SBSA AFTER BEING SENT FROM PILLAR TO POST.. I TRANSFERRED FUNDS IN MY VITUAL CARD . WHEN ATTEMPTING TO USE IT..FUNDS WERE ON ZERO.. I WAS TOLD IT WILL BE BACK IN MY ACCOUNT TODAY.. NOW RECEIVED AND EMAIL STATING IT WILL RESOLVED BY THE 9TH OF NEXT MONTH PLEASE FIX THIS.. SERVICE IS JUS TERRIBLE.. CONSULTANTS ARE RUDE?? WERE IS THE CUSTOMER EXPERIENCE???
Helpful (0)
Replies (31)0
Replies (31)
Standard Bank's replyOfficial
28 Aug 2023, 17:33Dear Ashley
we’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team***
we’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply28 Aug 2023, 17:33
Official
Dear Ashley
we’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team***
we’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team***
AS
Ashley S's updateReviewer Update
28 Aug 2023, 17:38You guys have responded..
I see absolutely no reply??
Another reason to be disappointed
I see absolutely no reply??
Another reason to be disappointed
AS
Ashley S's update28 Aug 2023, 17:38
Reviewer Update
You guys have responded..
I see absolutely no reply??
Another reason to be disappointed
I see absolutely no reply??
Another reason to be disappointed
Standard Bank's replyOfficial
28 Aug 2023, 18:01 Dear Ashley
We regret the delay in getting your matter resolved.
Kindly allow the team to reach out assist with resolving your complaint.
Our team will be reach out.
Kindest regards, Standard Bank Hello Peter Team***
We regret the delay in getting your matter resolved.
Kindly allow the team to reach out assist with resolving your complaint.
Our team will be reach out.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply28 Aug 2023, 18:01
Official
Dear Ashley
We regret the delay in getting your matter resolved.
Kindly allow the team to reach out assist with resolving your complaint.
Our team will be reach out.
Kindest regards, Standard Bank Hello Peter Team***
We regret the delay in getting your matter resolved.
Kindly allow the team to reach out assist with resolving your complaint.
Our team will be reach out.
Kindest regards, Standard Bank Hello Peter Team***
AS
Ashley S's updateReviewer Update
28 Aug 2023, 18:10I jus want this to be fixed today as promised..
I know you guys can do it??
Or do you just assist you private bankers and wealth and investment clients first??
I know you guys can do it??
Or do you just assist you private bankers and wealth and investment clients first??
AS
Ashley S's update28 Aug 2023, 18:10
Reviewer Update
I jus want this to be fixed today as promised..
I know you guys can do it??
Or do you just assist you private bankers and wealth and investment clients first??
I know you guys can do it??
Or do you just assist you private bankers and wealth and investment clients first??
Standard Bank's replyOfficial
29 Aug 2023, 07:24Hi Ashley
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2023, 07:24
Official
Hi Ashley
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Ashley S's updateReviewer Update
29 Aug 2023, 09:28You guys are doing absolutely nothing to assist with my query??
Its pointless replying and doing nothing about it.
*********** service??
SBSA IS REALLY NOT A GOOD BANK THESE DAYS..
NO WONDER EVERYONE IS CLOSING THERE ACCOUNTS.
Its pointless replying and doing nothing about it.
*********** service??
SBSA IS REALLY NOT A GOOD BANK THESE DAYS..
NO WONDER EVERYONE IS CLOSING THERE ACCOUNTS.
AS
Ashley S's update29 Aug 2023, 09:28
Reviewer Update
You guys are doing absolutely nothing to assist with my query??
Its pointless replying and doing nothing about it.
*********** service??
SBSA IS REALLY NOT A GOOD BANK THESE DAYS..
NO WONDER EVERYONE IS CLOSING THERE ACCOUNTS.
Its pointless replying and doing nothing about it.
*********** service??
SBSA IS REALLY NOT A GOOD BANK THESE DAYS..
NO WONDER EVERYONE IS CLOSING THERE ACCOUNTS.
AS
Ashley S's updateReviewer Update
29 Aug 2023, 09:35You cant even spell my name correctly..
It's like I have given up now..
I am defeated with standardbank
It's like I have given up now..
I am defeated with standardbank
AS
Ashley S's update29 Aug 2023, 09:35
Reviewer Update
You cant even spell my name correctly..
It's like I have given up now..
I am defeated with standardbank
It's like I have given up now..
I am defeated with standardbank
Standard Bank's replyOfficial
29 Aug 2023, 09:39Hi Ashley
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2023, 09:39
Official
Hi Ashley
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Ashley S's updateReviewer Update
29 Aug 2023, 09:44Please stop copying and pasting..
Please I know very well how you guys work?
Please fix this today
I was promised yesterday????
Please I know very well how you guys work?
Please fix this today
I was promised yesterday????
AS
Ashley S's update29 Aug 2023, 09:44
Reviewer Update
Please stop copying and pasting..
Please I know very well how you guys work?
Please fix this today
I was promised yesterday????
Please I know very well how you guys work?
Please fix this today
I was promised yesterday????
Standard Bank's replyOfficial
29 Aug 2023, 10:41Hi Ashley
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply29 Aug 2023, 10:41
Official
Hi Ashley
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
AS
Ashley S's updateReviewer Update
29 Aug 2023, 11:28I have absolutely no faith in SBSA..
TO MANY **** PROMISES..
TAT SUCKS..
SO I WON'T SAY FINGERS CROSSED.
TO MANY **** PROMISES..
TAT SUCKS..
SO I WON'T SAY FINGERS CROSSED.
AS
Ashley S's update29 Aug 2023, 11:28
Reviewer Update
I have absolutely no faith in SBSA..
TO MANY **** PROMISES..
TAT SUCKS..
SO I WON'T SAY FINGERS CROSSED.
TO MANY **** PROMISES..
TAT SUCKS..
SO I WON'T SAY FINGERS CROSSED.
Standard Bank's replyOfficial
29 Aug 2023, 13:01Dear Ashley
Thank you for writing back to us.
Please be advised that we have escalated this matter to our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for writing back to us.
Please be advised that we have escalated this matter to our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply29 Aug 2023, 13:01
Official
Dear Ashley
Thank you for writing back to us.
Please be advised that we have escalated this matter to our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for writing back to us.
Please be advised that we have escalated this matter to our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
AS
Ashley S's updateReviewer Update
29 Aug 2023, 13:28What did you guys
AS
Ashley S's update29 Aug 2023, 13:28
Reviewer Update
What did you guys
Standard Bank's replyOfficial
29 Aug 2023, 13:30Dear Ashley
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Sorry for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Sorry for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply29 Aug 2023, 13:30
Official
Dear Ashley
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Sorry for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Sorry for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
AS
Ashley S's updateReviewer Update
29 Aug 2023, 13:31What are you guys doing to assist me..
I'm been going back and forth with SBSA SINCE YESTERDAY .
STOP THIS BULL AND DEAL WITH MY QUERY ACCORDINGLY. IF YOU CAN'T ...THEN PROVIDE ME WITH HIGHER MANAGEMENT EMAIL ADDRESS???
I'm been going back and forth with SBSA SINCE YESTERDAY .
STOP THIS BULL AND DEAL WITH MY QUERY ACCORDINGLY. IF YOU CAN'T ...THEN PROVIDE ME WITH HIGHER MANAGEMENT EMAIL ADDRESS???
AS
Ashley S's update29 Aug 2023, 13:31
Reviewer Update
What are you guys doing to assist me..
I'm been going back and forth with SBSA SINCE YESTERDAY .
STOP THIS BULL AND DEAL WITH MY QUERY ACCORDINGLY. IF YOU CAN'T ...THEN PROVIDE ME WITH HIGHER MANAGEMENT EMAIL ADDRESS???
I'm been going back and forth with SBSA SINCE YESTERDAY .
STOP THIS BULL AND DEAL WITH MY QUERY ACCORDINGLY. IF YOU CAN'T ...THEN PROVIDE ME WITH HIGHER MANAGEMENT EMAIL ADDRESS???
Standard Bank's replyOfficial
29 Aug 2023, 13:35Dear Ashley
Our team is working hard on resolving this matter.
Please be on the look out for further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Our team is working hard on resolving this matter.
Please be on the look out for further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply29 Aug 2023, 13:35
Official
Dear Ashley
Our team is working hard on resolving this matter.
Please be on the look out for further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Our team is working hard on resolving this matter.
Please be on the look out for further feedback.
Kindest regards, Standard Bank Hello Peter Team***
AS
Ashley S's updateReviewer Update
29 Aug 2023, 13:38Absolutely perfect..
Copy and paste..
You guys suck on every level???
Copy and paste..
You guys suck on every level???
AS
Ashley S's update29 Aug 2023, 13:38
Reviewer Update
Absolutely perfect..
Copy and paste..
You guys suck on every level???
Copy and paste..
You guys suck on every level???
Standard Bank's replyOfficial
29 Aug 2023, 13:50Dear Ashley
We apologize for the fustration this matter has caused however our team are working on this matter.
We have followed up again and we will respond as soon as receive feedback from the Virtual Card team.
Our sincere apologies for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
We apologize for the fustration this matter has caused however our team are working on this matter.
We have followed up again and we will respond as soon as receive feedback from the Virtual Card team.
Our sincere apologies for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply29 Aug 2023, 13:50
Official
Dear Ashley
We apologize for the fustration this matter has caused however our team are working on this matter.
We have followed up again and we will respond as soon as receive feedback from the Virtual Card team.
Our sincere apologies for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
We apologize for the fustration this matter has caused however our team are working on this matter.
We have followed up again and we will respond as soon as receive feedback from the Virtual Card team.
Our sincere apologies for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
AS
Ashley S's updateReviewer Update
29 Aug 2023, 14:05I don't want and apology???
I was told my query will be resolved by COB YESTERDAY..PLEASE REPLY WHEN YOU HAVE FEEDBACK. AS MY FUSTRUSTIONS ON A DIFFERENT LEVEL WITH YOU GUYS
I was told my query will be resolved by COB YESTERDAY..PLEASE REPLY WHEN YOU HAVE FEEDBACK. AS MY FUSTRUSTIONS ON A DIFFERENT LEVEL WITH YOU GUYS
AS
Ashley S's update29 Aug 2023, 14:05
Reviewer Update
I don't want and apology???
I was told my query will be resolved by COB YESTERDAY..PLEASE REPLY WHEN YOU HAVE FEEDBACK. AS MY FUSTRUSTIONS ON A DIFFERENT LEVEL WITH YOU GUYS
I was told my query will be resolved by COB YESTERDAY..PLEASE REPLY WHEN YOU HAVE FEEDBACK. AS MY FUSTRUSTIONS ON A DIFFERENT LEVEL WITH YOU GUYS
Standard Bank's replyOfficial
29 Aug 2023, 14:16Good Day Ashley
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2023, 14:16
Official
Good Day Ashley
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Ashley S's updateReviewer Update
29 Aug 2023, 14:25LETS JUST BE HONEST YOU GUYS CAN'T FIX THIS AS YOU USELESS AND UNPROFESSIONAL??Z
AS
Ashley S's update29 Aug 2023, 14:25
Reviewer Update
LETS JUST BE HONEST YOU GUYS CAN'T FIX THIS AS YOU USELESS AND UNPROFESSIONAL??Z
Standard Bank's replyOfficial
29 Aug 2023, 15:04Good Day Ashley
We sincerely apologies for the inconvenience.
Your issues have been relayed to our colleagues.
We will revert to you with feedback as soon as possible.
Kind Regards
Standard Bank Hello Peter Team
***
We sincerely apologies for the inconvenience.
Your issues have been relayed to our colleagues.
We will revert to you with feedback as soon as possible.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2023, 15:04
Official
Good Day Ashley
We sincerely apologies for the inconvenience.
Your issues have been relayed to our colleagues.
We will revert to you with feedback as soon as possible.
Kind Regards
Standard Bank Hello Peter Team
***
We sincerely apologies for the inconvenience.
Your issues have been relayed to our colleagues.
We will revert to you with feedback as soon as possible.
Kind Regards
Standard Bank Hello Peter Team
***
AS
Ashley S's updateReviewer Update
29 Aug 2023, 15:22You guys have been messing around with me the whole day..
I just wanted to say thank you..
I appreciate everything you cudnt and didn't do to assist me..
I'm so happy the public is seeing how terrible the service is.
I just wanted to say thank you..
I appreciate everything you cudnt and didn't do to assist me..
I'm so happy the public is seeing how terrible the service is.
AS
Ashley S's update29 Aug 2023, 15:22
Reviewer Update
You guys have been messing around with me the whole day..
I just wanted to say thank you..
I appreciate everything you cudnt and didn't do to assist me..
I'm so happy the public is seeing how terrible the service is.
I just wanted to say thank you..
I appreciate everything you cudnt and didn't do to assist me..
I'm so happy the public is seeing how terrible the service is.
Standard Bank's replyOfficial
29 Aug 2023, 15:34Good Day Ashley
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2023, 15:34
Official
Good Day Ashley
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Ashley S's updateReviewer Update
29 Aug 2023, 15:45COB will be soon .
No resolution to my query..
Thank you so much
No resolution to my query..
Thank you so much
AS
Ashley S's update29 Aug 2023, 15:45
Reviewer Update
COB will be soon .
No resolution to my query..
Thank you so much
No resolution to my query..
Thank you so much
Standard Bank's replyOfficial
29 Aug 2023, 16:00Good Day Ashley
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2023, 16:00
Official
Good Day Ashley
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm regards
Standard Bank Hello Peter Team
***
AS
Ashley S's updateReviewer Update
29 Aug 2023, 16:17No one's working???
This should or can be done in 24 hours..
Its past that stage
This should or can be done in 24 hours..
Its past that stage
AS
Ashley S's update29 Aug 2023, 16:17
Reviewer Update
No one's working???
This should or can be done in 24 hours..
Its past that stage
This should or can be done in 24 hours..
Its past that stage
AS
Ashley S's updateReviewer Update
29 Aug 2023, 16:47Day 2 is almost over. Thank you for nothing..absolutely nothing
AS
Ashley S's update29 Aug 2023, 16:47
Reviewer Update
Day 2 is almost over. Thank you for nothing..absolutely nothing
Standard Bank's replyOfficial
29 Aug 2023, 16:56Good Day
Our stakeholders have advised us that they are dealing with the matter and we will provide feedback once we have an update.
Kind Regards
Standard Bank Hello Peter Team
***
Our stakeholders have advised us that they are dealing with the matter and we will provide feedback once we have an update.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2023, 16:56
Official
Good Day
Our stakeholders have advised us that they are dealing with the matter and we will provide feedback once we have an update.
Kind Regards
Standard Bank Hello Peter Team
***
Our stakeholders have advised us that they are dealing with the matter and we will provide feedback once we have an update.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
30 Aug 2023, 09:17Dear Ashley
We would like to apologize for the delay experienced when dealing with us, our team has made an attempt to contact you this morning to ensure that the matter was resolved.
Kindly advise when the team will be able to get back to you.
Regards
Standard Bank Hello Peter Team
***
We would like to apologize for the delay experienced when dealing with us, our team has made an attempt to contact you this morning to ensure that the matter was resolved.
Kindly advise when the team will be able to get back to you.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Aug 2023, 09:17
Official
Dear Ashley
We would like to apologize for the delay experienced when dealing with us, our team has made an attempt to contact you this morning to ensure that the matter was resolved.
Kindly advise when the team will be able to get back to you.
Regards
Standard Bank Hello Peter Team
***
We would like to apologize for the delay experienced when dealing with us, our team has made an attempt to contact you this morning to ensure that the matter was resolved.
Kindly advise when the team will be able to get back to you.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
30 Aug 2023, 15:29Dear Ashley
Kindly be advised that the we received confirmation from our digital team that the matter was resolved on the 29th August 2023.
Our team has also made attempts to confirm that you require no further assistance.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kind Regards
Standard Bank Hello Peter Team
***
Kindly be advised that the we received confirmation from our digital team that the matter was resolved on the 29th August 2023.
Our team has also made attempts to confirm that you require no further assistance.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Aug 2023, 15:29
Official
Dear Ashley
Kindly be advised that the we received confirmation from our digital team that the matter was resolved on the 29th August 2023.
Our team has also made attempts to confirm that you require no further assistance.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kind Regards
Standard Bank Hello Peter Team
***
Kindly be advised that the we received confirmation from our digital team that the matter was resolved on the 29th August 2023.
Our team has also made attempts to confirm that you require no further assistance.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kind Regards
Standard Bank Hello Peter Team
***