Funds missing, bad attitude, errors & no replies

On July 31st I was notified that my daugter's(2yrs old)savings account had been emptied.After a few calls to Standard Bank and various different versions of why this happened,I finally went into a branch to speak to someone. I was told that FICA documents on this account were outstanding.Now let me explain why this is IMPOSSIBLE. This account was opened in Oct'2014, proof of residence was supp****(copy of my lease).Standard Bank told me that the account was frozen and funds were \moved"as my proof of residence was older than 2 years. In Oct'2014 I opened 2 savings accounts"