cC
chigspar C

1 reviews | Active since Jan 2017

21 May 2026, 10:36

Funds Missing After Account Closure – Absolutely Unacceptable Service

I closed my two notice accounts approximately a month and a half ago. While the accounts themselves have been successfully closed, the balances that were in the accounts have seemingly disappeared, and I have still not received my funds.

I have been trying to get clarity and resolution on this matter, but the process has been extremely frustrating and concerning. This involves my money, and there has been no proper communication or explanation regarding where the balances went after the accounts were closed.

I urgently request that this matter be investigated and resolved as soon as possible, and that the outstanding balances be paid out immediately.

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Replies (1)
Standard Bank
Standard Bank's reply21 May 2026, 10:39
Official
Dear Chigspar, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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