Funds frozen

I was informed that I have no access to money deposited into my account after my vehicle was purchased, the buyer needs to confirm a deposit done on 01/10 by 13/10, this delay is unacceptable after I have provided contact details of the buyer, I cannot change ownership of the vehicle until it is settled nor purchase another vehicle until the funds are released. Further more I am being charged for a new card when 2 of my cards have the same manufacturer defect.