Funds disappearing from access bond

I have a problem with funds not showing correctly in my access bond. I waited 10 business days and it still does not show correctly. It seems the money I am paying in just disappears and the available amount decreases. I am not in arrears and these are all additional payments I tried to call home loans, but i was on hold for hours and no one ever answers. I then tried prestige banking, same problem. No one ever answers. I then proceeded to the Cresta branch. They told me to phone home loans. I explained to them I cannot get through so we decided to phone from the branch. I waited inside the bank with the consultant for more than an hour, but no one even answered and I was told to come back some other time. Now, going to the branch in itself is a problem as the queues are absolutely crazy and it took me over an hour just to get into the branch and another hour on the phone with me being no closer to an explanation for my money disappearing. Please can someone contact me urgently.

I tried the clearwater branch as well with the same results.

This is all very distressing if your money just disappears and you cant get any help from Standard bank