Funds Disappearing & Failure to Update Customer Profile after following due process

<p>January 27th drew R1000 Cash at an ATM and balance reflected less R5000. Walked immediately into the bank and was told sorry there is nothing we can do. Are you sure you did not spend it? Further advised to wait and not use the account until the funds reflect. On asking for a reason: "Seems the machine made a mistake" </p> <p>January 31st, bank consultant transferred funds from one account to another and the funds disappeared. MMM,,,, response "It disappeared and has been escalated" Escalation yielded they could not trace the funds. My money was only returned on the 02 Feb. Explanation: Funds moved from one platform to another and was lost somewhere!</p> <p> </p> <p>Third issue, request for an update of the account.... lol! Keep dreaming. Request date 18/01/2017. Followed due process and was asked to email request and it will take 10 days and the change will be completed. Today I was informed this was never done as it was not requested and I need to be patient and wait another 10 days.</p> <p> </p> <p>All in all , far from Simple, better, faster.... rather appauling and disturbing explanations rendered. Be forewarned to monitor your accounts. Passing the buck has been the order of the day. </p> <p> </p> <p>I am moving banks! Enough is just ENOUGH!</p>