PC
Phumzile C

1 reviews | Active since Dec 2016

09 Dec 2016, 13:57

FUNDS DELAYED - WITHOUT REASON

<p>Hi</p> <p> </p> <p>Since i have been a client of Standard Bank i always expected great service,</p> <p>To my dissappointment I was let down by a simple transaction, of which no one could assist. Leaving me fustrated and incurring costs unwanted.</p> <p> </p> <p>The reason i write :</p> <p>i placed a notice on my 32 day account, on the 5th Nov 2016 getting me eager to make arragements. By the 07th Dec 2016 i was suppose to plan all my necessary important matters for my family. I was however been let down by this promise. Putting me under pressure at work and at this time i could not concentate any further.</p> <p>On the 8th Dec 2016 , i rushed to nearest branch( Rivionia) , thay had no explanation for the delay.</p> <p>Since this being a simple request, it has become a hassle and fustrating, leaving me with a different opinion of Standard Bank.</p> <p> </p> <p>I hope this will under line my concen in the sense of customer satisfaction.</p> <p> </p> <p>Dissappointed......</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (5)
Standard Bank
Standard Bank's reply09 Dec 2016, 15:31
Official

Good day Phumzile Cynthia

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply12 Dec 2016, 09:07
Official

Good day Phumzile Cynthia

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply12 Dec 2016, 09:17
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply12 Dec 2016, 09:17
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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PC
Phumzile C's update21 Dec 2016, 15:18
Reviewer Update

still waiting the management team to respond back , or my complain is not important here ????