Funds confirmation taking more than a month to resolve

Standard Bank gateway branch no empathy no care no urgency it’s taking more than 30 days to confirm funds escalated the matter to branch manager she has never bothered to provide feedback or resolve the query no care , we’ve been to the branch numerous times and no positive results I actually hate that I chose Standard Bank for this transaction

The way that made us feel is actually the worse of it all and I’ve never heard ever in my life that funds confirmation can take more than a month it’s the first time I regret choosing Standard Bank gateway branch for this transaction I’m disappointed and emotional about this whole experience