NB
Navitha B

1 reviews | Active since Feb 2013

25 Aug 2021, 09:57

Full information not disclosed by staff

I app**** for a Standard Bank Credit Card on 23rd Aug 2021 via the Clearscore page. I was called by a consultant on 24th Aug at 10:45am advising that I added in the incorrect gross amount on the application, she advised that she would be cancelling the application from her side and I would need to reapply. I asked her if I could apply immediately and she agreed that I could.

I reapp**** for the credit card using the Clearscore page and was declined.

I called the consultant back on 25 Aug at 07:36am on *** and she told me that I was supposed to wait for 30 minutes before applying.

She did not mention anything of that sort when we spoke the day before.

My application is now still declining.

Can someone assist without me going to the bank?

Thanks

0
Replies (2)
Standard Bank
Standard Bank's reply26 Aug 2021, 01:00
Official
Hello 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
 *** *** (fax)*** 
NB
Navitha B's update30 Aug 2021, 16:37
Reviewer Update
Good day,
Please advise if there is any feedback?
Thanks