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Sally W

1 reviews | Active since Mar 2019

04 May 2020, 12:38

Full deduction of home loan, no comms as promised.

So after having been told 'my matter has been escalated', nothing has happened, and the full bond amount has been deducted, again.

What the hell Standard Bank. Is this how you support your customers?

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Replies (4)
SW
Sally W's update04 May 2020, 13:01
Reviewer Update
Screenshot_***_com.truecaller.jpg 3***** KB
SW
Sally W's update04 May 2020, 13:02
Reviewer Update
30 minutes holding on the phone, no reply, this is just from one attempt...
Standard Bank
Standard Bank's reply04 May 2020, 15:00
Official
Dear Sally Wellbeloved

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply07 May 2020, 15:32
Official
Dear Sally Wellbeloved

Thank you once again for posting your comments.

I refer to your previous review you posted and can confirm that this matter has been responded to.

Kind regards

Complaint Resolution Centre
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