full debits after arrangements were made

this is not the first that i have had such a pathetic experience with standard bank. almost every time i need to call them i know it is going to be bad.<br> <br> after making arrangements with standard bank attorneys (DMC), my account has now been debited with the full amount outstanding, this is highly unfair to me as i have made arrangements which was telephonically recorded and it is not my responsibility to ensure that the attorneys send the confirmation to standard bank<br> <br> this is not the first time that standard bank has debited my full outstanding amount even after they received confirmation.<br> <br> i would like my money refunded and they should stick to the arrangement made, the staff in standard ban collections are terribly rude and treat clients like dirt, what happened to standard bank wanting to help clients go forward<br>