Fuel Rewards & uCount - My fault?

Overall I am happy with Standard Bank. However.....

My complaint:

I am a member of the uCount rewards program, here I was expecting to earn fuel rewards on my fuel transaction at a Astron Energy fuel station.

That was not the case, apparently I paid using the wrong terminal? (How to blame?). This then caused the transactionto not count towards the uCount rewards.

I raised it with the uCount support team only to be told sorry, not our problem and they quoted some stupid clause.

So here I am doing everything I can to follow the process, but still be affected by someone else's wrongdoing.

I have no complaints against the staff who assisted to the best of their abilities whilst waiting for the "back office" to respond.

So be cautious with the terminals, guess I must police it at every uCount partner if I want to earn the rewards.