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Claudine W

1 reviews | Active since Jul 2011

10 Oct 2017, 09:41

FUBAR

As there are no negative star ratings, I give Standard Bank 1 star. They deserve no stars. No notification that my account needed to be FICAed again, my account was frozen without warning. Call in to sort it out only to be told that I needed to be FICAed again, the complaints department tells me that the information on Standard Bank's database is info I supp**** (with contact details that I have never EVER used before in my life). Fix it Standard Bank. You cannot keep blaming your clients when the information on your database is incorrect, with info that the client has never EVER supp****.

0
Replies (5)
CW
Claudine W's update10 Oct 2017, 09:43
Reviewer Update
To add to this, I am ready to close my account after 29 years of being a customer. Thanks Standard Bank. Your service sucks.
Standard Bank
Standard Bank's reply10 Oct 2017, 14:34
Official

Dear Claudine

Thank you for posting the message and allowing us the opportunity to address your concerns.

The matter has been escalated to a resolution specialist who will be in contact with you.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Best regards,

Standard Bank
Standard Bank's reply11 Oct 2017, 10:32
Official

Dear Claudine

Thank you for your posting.

An email has been sent to you requesting more information to attend to this matter.

Kind regard

Clint Petersen

Complaint Resolution Centre

***

Best regards,

Standard Bank
Standard Bank's reply13 Oct 2017, 08:42
Official

Dear Claudine

Thank you for posting your comments.

Emails has been sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Best regards,

CW
Claudine W's update25 Oct 2017, 09:47
Reviewer Update
Sad to say that I have responded, with all pertinent information which your resolution specialist has not bothered to make use of. I refuse to put my ID and account details onto an email, he does however have my cell phone number in order to call me for that information. To date, no other email responses have been forthcoming and neither have I received a phone call. I have however been inundated with useless advertising emails.