LV
Louis V
1 reviews | Active since Nov 2014
30 Oct 2024, 12:28
"Frustrations with Standard Bank Home Loans: A Customer Complaint"
I urgently request the issuance of my IT3 document for the 2*** tax year related to my home loan. I have previously sent a request but received no response. Additionally, I provided notice to close my home loan, but there has been no follow-up. As I am currently not in South Africa, I would greatly appreciate assistance in resolving these issues. Thank you.
Helpful (0)
Replies (31)0
Replies (31)
Standard Bank's replyOfficial
30 Oct 2024, 12:29Hi Louis
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply30 Oct 2024, 12:29
Official
Hi Louis
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
LV
Louis V's updateReviewer Update
01 Nov 2024, 22:41Could you please send my IT3B tax certificate for my Standard Bank home loan to my email? My international contact number is +*** in case you need to reach me.
Thank you so much for your help with this!
LV
Louis V's update01 Nov 2024, 22:41
Reviewer Update
Could you please send my IT3B tax certificate for my Standard Bank home loan to my email? My international contact number is +*** in case you need to reach me.
Thank you so much for your help with this!
LV
Louis V's updateReviewer Update
05 Nov 2024, 11:52 Thank you for the update. I appreciate your efforts, but can you please let me know when I can expect to receive the certificate? I’m concerned because it's been quite a while, and I need it for important purposes.
LV
Louis V's update05 Nov 2024, 11:52
Reviewer Update
Thank you for the update. I appreciate your efforts, but can you please let me know when I can expect to receive the certificate? I’m concerned because it's been quite a while, and I need it for important purposes.
Standard Bank's replyOfficial
05 Nov 2024, 12:07Dear Louis
Our team is still dealing with this matter.
We will reach out as soon as finalization of the complaint is done.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is still dealing with this matter.
We will reach out as soon as finalization of the complaint is done.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Nov 2024, 12:07
Official
Dear Louis
Our team is still dealing with this matter.
We will reach out as soon as finalization of the complaint is done.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is still dealing with this matter.
We will reach out as soon as finalization of the complaint is done.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
LV
Louis V's updateReviewer Update
05 Nov 2024, 12:10Is this an automated response? Still waiting????
LV
Louis V's update05 Nov 2024, 12:10
Reviewer Update
Is this an automated response? Still waiting????
Standard Bank's replyOfficial
05 Nov 2024, 12:58We acknowledge your message and have forwarded your request to our team to prioritize. We will reach out to you once matter has been finalized.
Standard Bank's reply05 Nov 2024, 12:58
Official
We acknowledge your message and have forwarded your request to our team to prioritize. We will reach out to you once matter has been finalized.
LV
Louis V's updateReviewer Update
05 Nov 2024, 23:37 Hi, I’m really frustrated with the delays. Printing an IT3b for my home loan shouldn’t take more than 5 minutes, yet it’s been much longer than expected. I’m starting to wonder if I should escalate this to the ombudsman or SARS. Please mail it to me as soon as possible. I hope we can resolve this soon. You can reach me at *** or +***
LV
Louis V's update05 Nov 2024, 23:37
Reviewer Update
Hi, I’m really frustrated with the delays. Printing an IT3b for my home loan shouldn’t take more than 5 minutes, yet it’s been much longer than expected. I’m starting to wonder if I should escalate this to the ombudsman or SARS. Please mail it to me as soon as possible. I hope we can resolve this soon. You can reach me at *** or +***
LV
Louis V's updateReviewer Update
06 Nov 2024, 06:59Please assist !!!!!!!!!!!!
LV
Louis V's update06 Nov 2024, 06:59
Reviewer Update
Please assist !!!!!!!!!!!!
Standard Bank's replyOfficial
06 Nov 2024, 08:33Hi Louis
Kindly confirm the country you are in. One of our friendly consultants will contact you.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindly confirm the country you are in. One of our friendly consultants will contact you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Nov 2024, 08:33
Official
Hi Louis
Kindly confirm the country you are in. One of our friendly consultants will contact you.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindly confirm the country you are in. One of our friendly consultants will contact you.
Kindest regards,
Standard Bank Hello Peter Team
***
LV
Louis V's updateReviewer Update
06 Nov 2024, 15:32+*** (Australia) , please mail the certificate
LV
Louis V's update06 Nov 2024, 15:32
Reviewer Update
+*** (Australia) , please mail the certificate
LV
Louis V's updateReviewer Update
07 Nov 2024, 23:40Good Day, please assist.
LV
Louis V's update07 Nov 2024, 23:40
Reviewer Update
Good Day, please assist.
LV
Louis V's updateReviewer Update
08 Nov 2024, 16:15Hi Standard Bank,
I have been diligently paying my home loan every month, but I have not yet received a tax certificate. All I’m asking for is your assistance in providing this document.
Would I need to stop making payments to get your attention and resolve this matter?
Herby I also give notice to move my home loan to another bank, please advise if there are steps to follow
Herby I also give notice to move my home loan to another bank, please advise if there are steps to follow
Kind regards,
LV
Louis V's update08 Nov 2024, 16:15
Reviewer Update
Hi Standard Bank,
I have been diligently paying my home loan every month, but I have not yet received a tax certificate. All I’m asking for is your assistance in providing this document.
Would I need to stop making payments to get your attention and resolve this matter?
Herby I also give notice to move my home loan to another bank, please advise if there are steps to follow
Herby I also give notice to move my home loan to another bank, please advise if there are steps to follow
Kind regards,
LV
Louis V's updateReviewer Update
08 Nov 2024, 16:22My Homeloan ***
Bond in the name of: Louis Visser
e-mail address: ***
Contact: +*** (WhatsApp - Australia)
Bond in the name of: Louis Visser
e-mail address: ***
Contact: +*** (WhatsApp - Australia)
LV
Louis V's update08 Nov 2024, 16:22
Reviewer Update
My Homeloan ***
Bond in the name of: Louis Visser
e-mail address: ***
Contact: +*** (WhatsApp - Australia)
Bond in the name of: Louis Visser
e-mail address: ***
Contact: +*** (WhatsApp - Australia)
Standard Bank's replyOfficial
09 Nov 2024, 08:42Hi Louis
Please note that we have been trying to contact you but no luck. We need to Authenticate before we can be able to assist you. Please let us know when we can contact you (SA Time). to be able to assist you further.
Please note that we have been trying to contact you but no luck. We need to Authenticate before we can be able to assist you. Please let us know when we can contact you (SA Time). to be able to assist you further.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 Nov 2024, 08:42
Official
Hi Louis
Please note that we have been trying to contact you but no luck. We need to Authenticate before we can be able to assist you. Please let us know when we can contact you (SA Time). to be able to assist you further.
Please note that we have been trying to contact you but no luck. We need to Authenticate before we can be able to assist you. Please let us know when we can contact you (SA Time). to be able to assist you further.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
LV
Louis V's updateReviewer Update
11 Nov 2024, 12:47 Thank you, I have received my tax certificate.
LV
Louis V's update11 Nov 2024, 12:47
Reviewer Update
Thank you, I have received my tax certificate.
Standard Bank's replyOfficial
11 Nov 2024, 13:02Dear Louis
Apologies for the delayed response. We have flagged this matter with our team.
We will be in touch with further feedback.
Thank you
Kindest regards,
Apologies for the delayed response. We have flagged this matter with our team.
We will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply11 Nov 2024, 13:02
Official
Dear Louis
Apologies for the delayed response. We have flagged this matter with our team.
We will be in touch with further feedback.
Thank you
Kindest regards,
Apologies for the delayed response. We have flagged this matter with our team.
We will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
LV
Louis V's updateReviewer Update
14 Nov 2024, 01:05Hi, any feedback ?
LV
Louis V's update14 Nov 2024, 01:05
Reviewer Update
Hi, any feedback ?
Standard Bank's replyOfficial
14 Nov 2024, 07:11Dear Louis
We will follow up with our team.
We will be in touch with further feedback.
Sorry for the inconvenience experienced with us.
Kindest regards,
We will follow up with our team.
We will be in touch with further feedback.
Sorry for the inconvenience experienced with us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Nov 2024, 07:11
Official
Dear Louis
We will follow up with our team.
We will be in touch with further feedback.
Sorry for the inconvenience experienced with us.
Kindest regards,
We will follow up with our team.
We will be in touch with further feedback.
Sorry for the inconvenience experienced with us.
Kindest regards,
Standard Bank Hello Peter Team
LV
Louis V's updateReviewer Update
19 Nov 2024, 00:30Dear Standard Bank,
I am in the process of selling my house and wanted to confirm that you have received my notice regarding the matter.
Could you please assist me by providing a reference or email confirming that my notice has been noted?
I am still waiting for a response and would greatly appreciate your help with this.
I am still waiting for a response and would greatly appreciate your help with this.
Thank you for your time and assistance.
Regards,
LV
Louis V's update19 Nov 2024, 00:30
Reviewer Update
Dear Standard Bank,
I am in the process of selling my house and wanted to confirm that you have received my notice regarding the matter.
Could you please assist me by providing a reference or email confirming that my notice has been noted?
I am still waiting for a response and would greatly appreciate your help with this.
I am still waiting for a response and would greatly appreciate your help with this.
Thank you for your time and assistance.
Regards,
LV
Louis V's updateReviewer Update
19 Nov 2024, 00:49 Hi, any feedback ?
LV
Louis V's update19 Nov 2024, 00:49
Reviewer Update
Hi, any feedback ?
Standard Bank's replyOfficial
19 Nov 2024, 07:28Dear Louis
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Kindest regards,
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Nov 2024, 07:28
Official
Dear Louis
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Kindest regards,
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Kindest regards,
Standard Bank Hello Peter Team
LV
Louis V's updateReviewer Update
23 Nov 2024, 23:59Hi Standard Bank Hello Peter Team,
Someone from the Homeloans team called me at 11pm. If possible, could you call me anytime between 7am and 9pm Australian time? Please remember i am in Australia
Thank you!
LV
Louis V's update23 Nov 2024, 23:59
Reviewer Update
Hi Standard Bank Hello Peter Team,
Someone from the Homeloans team called me at 11pm. If possible, could you call me anytime between 7am and 9pm Australian time? Please remember i am in Australia
Thank you!
LV
Louis V's updateReviewer Update
12 Dec 2024, 16:01 Hi Standard Bank Hello Peter Team,
Not sure what to do next, I am still waiting for Standard bank Home loans to assist.
Not sure what to do next, I am still waiting for Standard bank Home loans to assist.
LV
Louis V's update12 Dec 2024, 16:01
Reviewer Update
Hi Standard Bank Hello Peter Team,
Not sure what to do next, I am still waiting for Standard bank Home loans to assist.
Not sure what to do next, I am still waiting for Standard bank Home loans to assist.
LV
Louis V's updateReviewer Update
12 Dec 2024, 16:32 I provided notice to close my home loan
LV
Louis V's update12 Dec 2024, 16:32
Reviewer Update
I provided notice to close my home loan
LV
Louis V's updateReviewer Update
17 Dec 2024, 21:51Dear Standard Bank Home loans,
I am writing to express my concern about the lack of response or resolution regarding my home loan account. I am becoming increasingly frustrated with the situation, and I would like to know if it would be taken more seriously if I were to stop making payments on the loan.
I am not suggesting this as a course of action, but I do feel that my concerns have not been addressed adequately, and I am seeking your urgent attention to resolve this matter.
Please let me know how we can proceed to find a solution. I appreciate your prompt response.
Kind regards,
LV
Louis V's update17 Dec 2024, 21:51
Reviewer Update
Dear Standard Bank Home loans,
I am writing to express my concern about the lack of response or resolution regarding my home loan account. I am becoming increasingly frustrated with the situation, and I would like to know if it would be taken more seriously if I were to stop making payments on the loan.
I am not suggesting this as a course of action, but I do feel that my concerns have not been addressed adequately, and I am seeking your urgent attention to resolve this matter.
Please let me know how we can proceed to find a solution. I appreciate your prompt response.
Kind regards,
Standard Bank's replyOfficial
18 Dec 2024, 07:43Dear Louis
We sincerely apologize for the delay in resolving this matter.
We will follow up with our team and we will be in touch
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay in resolving this matter.
We will follow up with our team and we will be in touch
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Dec 2024, 07:43
Official
Dear Louis
We sincerely apologize for the delay in resolving this matter.
We will follow up with our team and we will be in touch
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay in resolving this matter.
We will follow up with our team and we will be in touch
Kindest regards
Standard Bank Hello Peter Team
***
LV
Louis V's updateReviewer Update
18 Dec 2024, 13:52 Is this an automated response? Still waiting????
LV
Louis V's update18 Dec 2024, 13:52
Reviewer Update
Is this an automated response? Still waiting????
LV
Louis V's updateReviewer Update
18 Dec 2024, 14:38Can you provide the agent's name and e-mail please?
LV
Louis V's update18 Dec 2024, 14:38
Reviewer Update
Can you provide the agent's name and e-mail please?
Standard Bank's replyOfficial
20 Dec 2024, 14:17Good day Louis,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Dec 2024, 14:17
Official
Good day Louis,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
LV
Louis V's updateReviewer Update
27 Dec 2024, 09:53 Hi, I am still waiting for someone to assist
LV
Louis V's update27 Dec 2024, 09:53
Reviewer Update
Hi, I am still waiting for someone to assist
Standard Bank's replyOfficial
27 Dec 2024, 10:09Good day Louis,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Dec 2024, 10:09
Official
Good day Louis,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***