Hellopeter
Share Your Experience
bB
bmwedg B

1 reviews | Active since Apr 2017

27 Jul 2022, 09:43

Frustration with Standard bank re-opening own account.

post ***** - the frustration on re-accessing ones account is indescribable. The time taken to answer the telephone despite being 'important' and the inefficiency of staff being able to help to streamline the process is deplorable. I am old , deaf but not daft!

0
Replies (6)
Standard Bank
Standard Bank's reply27 Jul 2022, 10:41
Official
Dear Cecilia W

Thank you for reaching out to us. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team
bB
bmwedg B's update27 Jul 2022, 14:37
Reviewer Update
Thank you for doing so. However I have now received my new cards and Ofentsi Botsi helped me to re establish my on line banking with linked accounts. Ofentsi was patient - but she had no name badge and you do really need to have more people to answer your phones when reduced staff numbers at fewer branches are the norm. I do not think we are important to Standard bank - you might just delete that hypocrisy!
Standard Bank
Standard Bank's reply27 Jul 2022, 14:47
Official
Good Day Cecilia

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards
 
Standard Bank Help Centre 
***
Standard Bank
Standard Bank's reply27 Jul 2022, 15:02
Official
Good Afternoon Cecilia

Thank you for taking our call and confirming that you have been serviced. 

Please be on the look out for communication from our ***** team for any updates. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
bB
bmwedg B's update27 Jul 2022, 17:31
Reviewer Update
More frustration- I am now trying to use my money to do an online payment. I am unable to increase my credit limit and Due to the ********** transaction I have exceeded my monthly limit. I tried to phone you and hung on for 20monutes! I gave up! I do not want the app - i want to do ONLINE banking! NOW !
Standard Bank
Standard Bank's reply27 Jul 2022, 17:48
Official
Hello  Cecilia

This is not the level of service we strive for. 

We understand your frustration and would like to help. 

We can assure you that your matter is now in the right hands. 

We have responded to you via email, please review and respond accordingly. 

We would like to get you sorted as soon as possible. 

Kind regards 

Standard Bank Help Centre 
***