Frustration with banks

Let's back track, I was in an unfortunate situation in Jan when I got ****med. I had notified FNB *****s Dept, given the relevant documents. It's been almost 4 months with no relevant feedback. Their excuse is they awaiting for standard bank, that's the bank the ****mers used to respond. It's been 4 months, does it take that long for another bank to respond. All I need to know do I get my money back or not. It's seems so simple. Im disappointed how these 2 banks can frustrate a person.