FRUSTRATION - Pathetic customer service by Standard Bank

Std Banks slogan of "It Can Be with the right help" couldn't be further from the truth! I recently had my cheque card expire and was contacted by DSV to arrange where to deliver my replacement card to. I gave clear instructions and yet on THREE occasions they amazingly delivered it to the incorrect DSV locker, which wasn't even in the province in which i live. Each time i contacted Std Banks customer care (which is enough to driver you completely mad) they assured me it would be corrected, which never happened. Unexplained, my "yet to expire" card suddenly stopped working which left me with no way to draw cash, tap at till points or transact for Ecomm purchases, all very frustrating. Best way Std bank suggested was for me to cancel the card (2 weeks later - sounds like even they didn't believe they could get it right) and then wait ANOTHER 5 working days to get a new one. Funny thing is that i could go to another bank and open an account and immediately be issued with a card?? I can't explain their poor level of service and then to think all you get from them is "sorry" which I'm convinced they don't even mean. No pain experienced by the bank whatsoever and they then want you to believe that they actually care about their customers, what "BS"@#$%. My advice is DON'T EVER deal with Std Bank, rather save yourself and go to the opposition, which is what i will be doing and I am sure they won't even know I'm gone. Very sad that customers don't matter anymore and i am sure if Std Bank ever see this message they will just say "I'm sorry" - which they are obviously not.