FRUSTRATION OVER LACK OF SERVICE AT STANDARD BANK TRUST

Good Morning just to let you know that Ralda Buys got back to us, she was sick therefore sh could not assist us. She has resolved all the issues and has been very professional about the whole matter. She has definitely been the best person that has handled the estate thus *****hanks again Ralda and Standard Bank.

Ok well it seems like we are back to square one again with Standard Bank and the people that do not respond to emails or telephone calls. All we are asking for is an update of the estate, but silence is golden again!!

Good Day, I was contacted by Ralda Buys after writing on this platform, I then send her an email asking to please keep us up to date as to the progress of my elderly's sister's estate, but have not yet responded. This has taken two and a half years and the estate is small, and my sister is old. I have told them how Standard Bank has failed my sister and myself. My sister worked for Standard Bank for almost 30 years. I was advised by Ralda that the previous two ladies that she had taken over from had not done much, and they could not get into their computers to check whether the certificate of balance from Nedbank was indeed requested? She then said that Nedbank never responds to any emails or telephone calls, and I suggested that with the extra staff they have now acquired, to send the person to Nedbank personally to go and get the certificate of balance for the deceased in order then to proceed to the L&D account. I also questioned as to the progress of the Master's office as both my niece and nephew are lawyers and they said that the Master is back to normal again, but she said that she wasnt sure why the approval was taking so long, as a lot of her other estates had been finalised. I then said that is because her file has been pushed to the bottom and nobody has bothered to even look at it. I want a reply as to the progress of this please as I am really getting tired of having to write a complaint in order for anybody to get back to us. I asked to please be updated, but nothing. I am appealing to Standard Bank to please get this estate finalised, my sister is almost 80 and she has taken a lot of strain, needless to mention the financial burden due to the two and a half years of people not doing their jobs properly!!

Good day! I have had no response as to the progress of this estate, have emailed to ask about the Letter of Cancellation that was supposed to be obtained from Nedbank with regards to the deceased, in order to get the L & D Account going, but still not a word! I have tried phoning, please can you get them to respond as my sister was in hospital and not well at the moment and this has really been dragging on for two and a half years, and it is a small estate!! Please could we get an update as to what has been done!!

Good Day again
Can you please advise whether there is an email address that I can use to copy somebody from Standard Bank in when I email Ralda Buys and Danie du Toit, as I have had no response from any of them with regards to the progress of my sister's estate?? I have tried calling as well, I would like to know what is happening, whether they got the letter of cancellation from Nedbank for the closure of the deceased's accounts, that was suppose to have been done right at the beginning of the estate? Can you please let me know as my next step will be to get our lawyer to step in? Why is it so difficult for them to give us an update on Estate Late G J Serfontein? I dealt with Busiswe Moilwe from Standard Bank the last time, can I copy her in on the email? Has the Master of the High Court issued the amended letters of executorship, can somebody please let us know what is going on!!!

Good Day, I am still waiting for a follow up with regards to the progress of the deceased estate, see previous correspondence, but absolutely no response from the relevant people involved, ie Ralda Buys and the manager Danie du Toit. They do not respond to emails nor telephone calls, yet again showing the complete lack of service from Standard Bank! You keep on telling us that the matter is in the right hands and will be escalated, then the last response was that you were requesting a follow up and will advise shortly! Please could somebody respond as the where and what is happening with my sister's late husband's estate!!!

Back to the same old story again! This has been going on since May whereby nobody takes responsibility in taking calls, or responding to emails!! My sister's late husband's estate has now been dragging on since May 2020! My sister has been waiting for emails which Sandra Cronin from Std Bank, who is dealing with her estate now, (Ralda Buys her line manager), do not respond to her emails and Sandra claims to have emailed my sister but my sister has not received anything? I then tested her email and all emails went through to her??a She then got a new email address in order to access her documents or information she has been waiting for for weeks on end! She then emailed Sandra Cronin to advise her of her new email address and asked if she could please forward the information to her new email address! I also emailed Sandra Cronin to advise of the new email address and asked her to PLEASE SEND THE INFORMARTION THROUGH TO THE NEW EMAIL ADDRESS!! Nothing! No response, so what does my elderly sister do now! She does not drive has to rely on a lift to go and see them in person, but if they don't respond to emails or answer their telephone calls, what does she do, arrive at the bank, having to ask somebody to give her a lift, and find thatnobody is there! Something must be done now really because this cannot carry on, somebody has to take responsibility!!! Gorden Bila has been very helpful he has tried helping us, but nothing is happening! What I want to know is why would emails go through to my sister's email address as we tested the email address, but only Standard Bank emails dont get through? Are these emails really being sent? Please can somebody just help my elderly sister here who is almost 80 years old!