SF
Sharyn F
1 reviews | Active since Oct 2019
21 Oct 2019, 12:51
Frustration beyond belief!
I have been "dealing" with Standard Trust Limited now since May 2017, but have had no luck regarding a policy payout on my late father's estate. He passed away in November 2008 - yip, that's almost 11 years ago and we are still trying to get this policy paid out accordingly. I have dealt with about 5 different consultants, who do not seem to achieve anything and it is almost impossible to speak to a manager. Does anyone have any recommendations for me?
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Replies (2)
Standard Bank's replyOfficial
21 Oct 2019, 15:03Dear Sharyn Ford
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply21 Oct 2019, 15:03
Official
Dear Sharyn Ford
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
Standard Bank's replyOfficial
25 Oct 2019, 10:53Dear Sharyn Ford
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply25 Oct 2019, 10:53
Official
Dear Sharyn Ford
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***