Frustration at Standard Bank.

I usually do everything i need on line or via the Banking App, however recently i needed to visit a Branch as i needed to collect my new Card as the previous one was lost / ******. As i am a Senior citizen i am hard of hearing. The staff member was not helpful as he spoke very very softly, even after i requested he speak a bit more clearly and loudly. Eventually i gave up, as he did not appear to care if i heard him or not. The part that i did hear was i was liable for the cost of the replacement cards. I certainly will not be recommending visiting that Branch or doing business there.