Frustration at contacting shyft support

I tried to login to the shyft app and my personal details are incorrect. Impossible to start a chat - been trying for for over thirty minutes. I've tried to back out but no confirmation. Are my details secure? Then I get a message that says 'network error' - not my network its up and running. And then the audacity to get a message saying 'welcome to shyft - we hope you enjoy using it. I tried to send a mail message at ***/contact and after four attempts my message still had not been sent - no confirmation and no explanation as to why. No I get no enjoyment form shyft at all. And sadly, our hands are shackled - we have no option but to use this unsatisfactory app and take the frustration. Bad service from such a huge organisation.