Frustration
I went to the bank today to receive my cheque card. Everything went fine untill I tried to use it at the ATM. First there was a technical problem. I went back inside and was told at enquiries that I cannot transfer funds at that desk. I asked if I will be able to connect to the internet and was told to reset my details online because its a new card. Old one was lost. I tried again to draw money. Nothing. I tried to reset my details online. No luck. It tells me my profile already exists. But I cant login to the account. Technicall error. At the end of the month? No man
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We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
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Best regards,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Dear Johan Geldenhuis
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Dear Johan Geldenhuis
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,