AL
Amelia L

1 reviews | Active since Mar 2017

07 Mar 2017, 19:26

Frustrating that I can't change my EAP limit on the app

<p>I find it incredibly frustrating that I am not able to change my EAP limit on the app especially since this is one of the reasons I have the app, for the convenience of not having to call the bank and wait on the phone for hours until one of the consultants eventually decide to answer my call if I need to do something that I could have just done on the app that's if it was working of course.</p> <p> </p> <p>Please fix this you people always want to claim that your motto is "moving forward" but I see this as moving backwards.</p>

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Replies (1)
Standard Bank
Standard Bank's reply08 Mar 2017, 09:19
Official

Good day

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide look into the matter and put a fix into it.

Best regards


Complaint Resolution Centre
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