Frustrating Student Loan Applicatiion Process.

What have you done to your Student Loan Application process? Its an absolute ****-up.....here's my experience. I have an existing student loan for part of my daughters 2018 fees. I went to a branch and was told that I need to apply online. I did and my application was declined. They gave some vague reason about not meeting their credit criteria. I went to a branch close to my work and they could not help...What!! you cant be serious. Yes, the branch couldn't help. They asked me to call their Call Centre. Which was a waste of time. Anyway, I found a complaints number via Hellopeter and that process is underway. So, I asked my wife to apply in the meantime, she did and she was successful. But wait, things get interesting. She went to the branch (Chatsworth) armed with a list of documents Standardbank requested. Well, the consultant says they cannot finalize the application because the expenses don't match. No problem, lets go to the application....but you cannot. Their system does not allow you to review your online application...so how the hell does the Client fix any errors? You cannot reapply either, because their system does not allow you to do so. I am banking with Standardbank for almost 30years...should I start considering moving my business to a Bank that is customer friendly? You say you do things "Simpler, Better, Faster".....I am not so sure.