Frustrating Standard Bank !!!!!

Dear Standard Bank.

Although I have been a customer for at least 20 years I find dealing with you the MOST frustrating experience EVER !

I have a Titanium Credit Card as well as a Bluebean Credit Card. Both accounts are currently in arrears. I am not very proud of this but perhaps the fact that I have NOT received an account statement on EITHER my Titanium card OR my Bluebean card, for the past 12 months has something to do with the current situation.

Or maybe its the fact that, when you send me an sms to tell me that "my Standard Bank Credit Card is in arrears" you dont have the decency to tell me WHICH card is in arrears.

I have lost count of the number of times I have called your debt rehabilitation line to ask them WHICH credit card is in arrears. Then when I ask them why I have not received any account statements for 12 months they say they are "so sorry and they will fix it " but I STILL dont get credit card statements. Then when they ask me if they can place a debit order on my account for payment, I say NO and I give my reasons, expecting that they will record the reason and not ask me the SAME question again. Unfortunately when I call AGAIN for the 50th time to ask which card is in arrears and why I am not receiving account statements its a COMPLETE repeat of the previous 50 conversations with them.

I tried to escalate the problem to my Prestige Banker, who did respond to my e-mails, however he has done NOTHING to fix the problems. I even tried escalating the issue by e-mailing Dina Pather (whos e-mail address I got off the web and which was offered as an escalation contact) Ms Pather did not even have the decency to acknowledge my e-mail and STILL I sit with NO Account statements, sms messages which do NOT identify which acc is in arrears, and call agents who STILL want to place a debit order on my acc.

PLEASE STANDAR BANK YOU ARE THE BIGGEST BANK IN THE COUNTRY AND YOU ARE INTELLIGENT PEOPLE (I ASSUME). HOW CAN YOU SEND OUT NOTIFICATIONS OF ACCOUNTS IN ARREARS AND NOT IDENTIFY TO THE CUSTOMER WHICH ACCOUNT. OR NOT SEND ANY ACCOUNT STATEMENTS FOR OVER A YEAR AND EXPECT THE CUSTOMER TO KEEP THEIR ACCOUNT UP TO DATE !

I REALLY WOULD LIKE A RESPONSE PLEASE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Paul