Frustrating service - unfami**** with @STBSA

I reported some ********** activity which was then blocked! Great! The consultant I spoke to said she is going to arrange for a new card. Things started going wrong because I asked for the card to be sent to Greenstone Mall but alas after waiting for almost 2 weeks, I went in to Sthe Greenstone Branch only to find out my card was delivered to Cresta branch. The consultant was very helpful and promised to divert the card to be delivered to my place. I have been waiting for the past 7 days. I have been waiting, I want to book my holiday but can't because I don't have my card. I called this afternoon to check what is happening. The verification process was a nightmare. I understand the need for security but right now this is very frustrating because there is progress report or anything to advise me as to when I should expect this card.