Frustrating Service!

Good Day Home Affairs/Standard Bank

I am very frustrated with Home Affairs/Standard bank at the moment. I have been struggling to make a booking for my wife and son's passport biometrics to get done at Standard Bank Centurion Mall on the online Home Affairs website for almost a month now.

Each time i go in it gives me different time slots and dates, whenever i select the dates and time it never takes to through to make a proper booking.

I have called standard bank numerous times to try and talk to someone who can help me regarding the issue as you only have a few days to make a booking. I always come through to the call center and not the branch, how should i make a booking with the specific branch if the people at the call center cant help me at All and then tell me to visit the branch to sort it out? This will result in me visiting the brand a few times before even making a booking where we can only visit once and do what we need to do?

Please Standard Bank i am not sure if the problem is with Home Affairs or with Standard bank but can someone please help me resolve this matter, i have already paid R800 in full with the online portal when applying for the Passports???

Thank you Clinten