Frustrating service

<p>I really have to say I am really disappointed with Standard Bank, maybe since we are in a small town Bizana our time is not valued but I find this quite unacceptable. I have been going to that bank the trying to get my lost credit card replaced. Everytime I got there there was a long que and I did a U turn at the door, then this morning I got there and there was a mere 6 people in front of me but I still had to wait more than an agonising hour for my turn. The second the work desk at enqiries was vacant for reasons I do not know. There was lotsof frustration in the que and a lot of people actually gave up after about 30min of waiting. So I tell the guy I need a replacement card as I lost my credit card, he sends to a phone where I wait another few minutes waiting for the call center. I then finally speak to lady and after giving her all the details, she tells me that I will not be able to access the funds until after 5 working days when the new card has arrived. I was caught off guard and Im absolutely flummoxed that standard bank does not have a temporary access to cash facility for its credit card customers. I am searching for a new credit facility, its high time I took my business elsewhere. You really need to work on these things</p>