Frustrating Process

While applying online for a loan product the amount of back and forth has been frustrating i understand it is their business and they can apply discretion to who they loan to under these tough economic environments but i never went through such back and forth with the other bank i submitted the required documents they verified and gave me an answer within 2 days no extra work with Standard Bank submitted all documents and they still require more for such a large organisation i would give them out of ten a 4.5 not a good place to be im afraid