Frustrating over complicated provisional statement process

StandardBank has the most complicated provisional statements ever. I am trying to forward the statements onto the accountants for tax purposes, however, i get it in an .emc format. They cannot open it. We then download the reader, the reader asks for the card nr and a password but this only works for the certain statements because I got a new card because the old one was old and broken, the statements from that time is linked to that card and it cannot be opened. Now i cannot open most of my statements. Such a complicated system. I asked for pdf and i got this .emc nonsense. I called 5 nrs, cannot get hold of the branch i used to open it for help and cannot get my tax done because we cannot open the statements. I called online banking, they say my statements is on pdf but i never received one pdf statement before, since i opened this account. On top of that, the password to open my statements is the same as my online banking, so i changed the password for the statements because I want to send it to the accountants but the password is linked to that specific statement, somehow StdB and Straita does not sync with each other. This is so annoying, such a simple thing. Can Standard Bank please just send me all my statements in pdf so that i can give it to the accountants, how hard can this possibly be?