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JV
Johan V

1 reviews | Active since Mar 2009

04 Nov 2017, 14:47

Frustrating online experience new Bank site

Frustrating online experience new Bank site 32 Day Notice does not work and My Bills do not work. Ask for help (2017/11/03) phone me on the 2017/11/04 09H32 the person say "CAN NOT HELP ME"!

0
Replies (4)
Standard Bank
Standard Bank's reply05 Nov 2017, 01:31
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Simphiwe Mtolo

Complaint Resolution Centre
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*** (fax)
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JV
Johan V's update06 Nov 2017, 21:25
Reviewer Update
Levi van den Berg reply "Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience you may have experienced thus far. The give notice option will be added in the near future as the site is still under construction. My Bills are currently down and our Technicians are working on the matter." If the Bankside is still under construction why close the old site? I am disappointed with Standard bank answer! No date when " notice option will be added in the near future"!
Standard Bank
Standard Bank's reply07 Nov 2017, 05:17
Official

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Thoko Kubheka

Complaint Resolution Centre
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*** (fax)
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JV
Johan V's update05 Dec 2017, 12:28
Reviewer Update
The Notice option is available and My Bills did work, 5 December stop working.