Frustrating online banking platform

<p>Dear Standard Bank,</p> <p> </p> <p>I am am extremely frustrated using your internet banking service. The limit for business customers cannot be increased yourself using one time passwords, a person is capped at 500k, thereafter you must call your most time consuming biz direct contact centre who take more than 45 minutes to do an increase in a limit. Further they don't advise you that the limit is just for a day! Then if you need to do more payments you need to call that wretched call centre again and guess what you advertise for Bizdirect 24 hours but your call centre agent notifies you twice that she is not a business consultant she is just helping out, she is a Prestige and private bank call centre agent, and that the business consultants finish at 5pm. Please let Kerusha know that if she answered the Bizdirect number then I am to assume she is paid to be there and not to "help me out" the fact that Standard bank reroutes their calls or gets other personnel to handle calls is relevant to the client! If you are advertising 24 hour service then please be available!</p> <p> </p> <p>Your agents are rude, they yell at you to say that if "I can't see x amount in your account I can't increase the limit to that X amount" that is not the point - if the limit is reached and you have available funds in the account why then are you prevented from doing so! </p> <p> </p> <p>Please tell ell me who goes into the branch to do things these days when everything is online! How are you helping clients to move forward?</p> <p>I am at a loss for words when you want to pay your own money out, what is the risk to the bank? </p> <p> </p> <p> Standard bank you are crippling our business and frustrating us to the point that I just want to switch banks. Nothing is easy with you and nothing is simpler better or faster and neither are we moving forward!</p> <p> </p> <p>#speechless</p> <p> </p>