1 reviews | Active since Apr 2023
Frustrating New Website
I would like to raise serious concerns regarding your updated Internet Banking site.
The new multiple-payment process is extremely frustrating and far less user-friendly than the previous version. We can now only view 25 beneficiaries at a time, and payments take significantly longer to process.
The process is also inefficient because we first have to select the beneficiaries across multiple pages without being able to enter payment amounts at the same time. After selecting the beneficiaries, we then have to go through the list again to add the payment amounts. If one beneficiary is missed during the selection process, they cannot simply be added, the payment run has to be completed first, and then the process started again.
In addition, when moving to the next page of beneficiaries, the page does not automatically return to the top, and there is no “Next” button at the top of the page. This makes the process unnecessarily time-consuming.
Proof of Payments has also now been moved to a separate page, which does not always work properly, causing further delays.
I understand the old Internet Banking site may still be available, but I cannot find it anywhere on the current site. This is again so
The previous system worked far better, and these changes have made normal banking tasks much more difficult.
Thank you for taking the time to share your detailed feedback regarding the updated Internet Banking platform. We sincerely apologize for the frustration and inconvenience you have experienced.
We understand how important a seamless and efficient payment process is, and we regret that the recent changes have not met your expectations. Your concerns around the multiple-payment process, beneficiary selection, navigation, and access to Proof of Payments have been noted and are taken very seriously.
Please be assured that your feedback has been escalated to the relevant digital and product teams for review, as we continuously work to improve the functionality and user experience of our platform.
In the meantime, should you require assistance or guidance on navigating the new system, you are welcome to contact us directly so we can support you.
We truly appreciate your feedback, as it helps us identify areas where we need to do better.
Kind regards,
Standard Bank Hello Peter Team
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Thank you for taking the time to share your detailed feedback regarding the updated Internet Banking platform. We sincerely apologize for the frustration and inconvenience you have experienced.
We understand how important a seamless and efficient payment process is, and we regret that the recent changes have not met your expectations. Your concerns around the multiple-payment process, beneficiary selection, navigation, and access to Proof of Payments have been noted and are taken very seriously.
Please be assured that your feedback has been escalated to the relevant digital and product teams for review, as we continuously work to improve the functionality and user experience of our platform.
In the meantime, should you require assistance or guidance on navigating the new system, you are welcome to contact us directly so we can support you.
We truly appreciate your feedback, as it helps us identify areas where we need to do better.
Kind regards,
Standard Bank Hello Peter Team
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