Frustrating ID Problem

Standard Bank Reference No: ***: I have been dealing with Standard Bank for several weeks now trying to get them to change my ID number from the old to the new green bar coded ID to access my statement which I receive online.They have my old id number and requested them to change it to the new one as the last 3 digits are different. They requested that I visit a Branch and submit my id. I mentioned that I also hold a Gold Standard Card and that I had recently submitted my Documents for FICA purposes and that they already have my id on file. No one in Standard responds to my email, yet about 10 of them have read the email and the last unsigned respond from them was that they have my ID but only for the Gold and not for the Blue Bean card. Surely common sense should prevail and the fact that they already have my ID, should not be calling for another ID. All I need them to do is to record my new ID number to enable me to open the statement. Surely this is a very simple request that no one seems to understand. I shudder to think how they will respond to more complicated queries. Standard Bank moving backward...