Frustrating experience with International Clients

I've contacted various branched of Standard Bank and they have not helped me at all.

I'm stranded in Europe due to Covid restrictions and not able to travel. I requested for a new credit card as my other card was lost. In 2020 they sent me a new card but I don't have the PIN number so I can't use my card at all in Europe. The consulted said I needed to go to my branch in Vereeniging to pick up the PIN code! Another solution would be to access the Standard bank app and but I hit a snag as I don't have South African mobile numbers, they are out of use. I requested for them to activate my email so I can access the Standard Bank App. I have sent 2 emails 28th Dec and 30th Dec and have not received any contact back.

These are simple solutions! Yet I spend 1 hour using my international mobile phone which costs me a fortune and nothing was solved.

There must be a better way in solving simple banking problems with International clients.

This is a disgrace!