Frustrating Experience – Unable to Increase Overdraft for an Emergency

I recently tried to increase my overdraft limit via the Standard Bank app, as I urgently needed funds for an emergency. However, every time I attempted it, I received an error message saying, "Service Unavailable."

After multiple failed attempts, I called Standard Bank for assistance. Unfortunately, I was transferred several times before finally speaking to an agent. To make matters worse, I could barely understand him—he was not speaking clearly and kept repeating himself without offering a real solution.

As a result, I am still unable to increase my overdraft limit through the app, leaving me stuck in a difficult situation. This has been an extremely frustrating experience, and I hope Standard Bank improves both its digital services and customer support, especially for urgent financial needs.