Frustrating Experience – Poor Service and No Accountability.

I’ve had one of the most frustrating experiences with this bank, and I feel compelled to share it.

From the start, things were rocky. I visited the branch with all the documents listed on their website for a loan application, only to be told I was missing items and had to return the next day with originals. Fine—I comp****.

I arrived early the next morning, but despite their door stating 9:00 AM, they only opened at 09:10. This wasn’t a one-off—it’s happened multiple times.

I emailed the consultant handling my loan to ask when she takes lunch so I could avoid waiting. No response. I arrived during my own lunch break, only to be told she was on hers. More wasted time.

Before signing the contract, the service was excellent. But once I did—radio silence. Suddenly, the consultant couldn’t respond to emails because she’s “customer-facing,” meaning I had to make repeated trips to the branch just to get basic updates.

The final straw: I made a payment on my loan and was told I’d receive statements. A month passed—nothing. When I followed up, I was told that because it’s a loan, they “don’t really do statements.” How are clients supposed to track payments or verify debit orders?

This entire process has been exhausting. Multiple emails, multiple visits, and still no resolution. It feels like once they’ve secured their commission, the customer is forgotten.