Frustrating Experience Closing My Credit Card- No response from Credit Card Division

I have been trying to close my Standard Bank credit card for days, but it’s been nearly impossible to get through their credit card division. The phone just rings with no answer. This is extremely frustrating and unacceptable for a major financial institution. One would expect a simple request like closing an account to be handled efficiently, but instead, I’m met with silence and a lack of accountability.

I have wasted hours on hold with no resolution, and this poor service is pushing me to reconsider my overall relationship with the bank.

Standard Bank, please improve your customer service, especially when it comes to something important as credit card management.