MP
Monique P

1 reviews | Active since Feb 2024

03 Feb 2025, 09:15

Frustrating Delay – No Response on My Student Loan Application!

I am writing this review out of frustration as I am unsure of what to do next regarding my student loan application.

I submitted my application for the student loan without surety on 17 January. On 20 January, I received an email requesting my acceptance letter or proof of registration. I promptly sent my acceptance letter on 21 January and, to ensure all requirements were met, I also submitted my proof of registration on 30 January.

It has now been almost two weeks, and I have yet to receive any feedback regarding my application. With university starting in just a week, this delay is causing significant stress, as I have fulfilled all the requested requirements on my end.

I would appreciate an update on the status of my application. The lack of communication and delays in processing are highly concerning.

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Replies (4)
Standard Bank
Standard Bank's reply03 Feb 2025, 10:00
Official
 Dear Monique P

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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MP
Monique P's update04 Feb 2025, 13:32
Reviewer Update
It has now been more than 24 hours, and aside from the HelloPeter team reaching out, I still haven’t received any response regarding my application. This is SO frustrating!
Standard Bank
Standard Bank's reply04 Feb 2025, 13:56
Official
Good day Monique,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience.

Kindest regards 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply17 Feb 2025, 16:17
Official
Dear Monique,

We would like to thank you for giving us the opportunity to address your matter We are glad we could assist. 
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us. 

Wishing you all the best with your studies 

Kindest regards,
Standard Bank Hello Peter Team 
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