AF
Armando F
1 reviews | Active since Dec 2015
16 Sept 2019, 16:32
Frustrating Cross Border Procedure
Your cross-border request procedure is vague and frustrating. There's an email link but this never gets answered *** is completely useless and misleading and results in frantic last minute phone calls to the VAF department. Make this request clearer but defining the correct procedure and pre-request requirements.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
18 Sept 2019, 10:00Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply18 Sept 2019, 10:00
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***