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Phumzile M
1 reviews | Active since Jun 2019
11 Feb 2021, 08:43
Frustrating Call Centre
I phoned the Standard bank call centre on the 10/02/2021 and they asked me these random questions that are apparently system generated.Ive phoned them more than 2 times now and I failed the questions.The questions frustrate me and I asked if they could ask specific questions related to my account.When I ask which questions I failed the service agent didn't tell me.Im stuck in a place too far from the bank and the call centre isn't helping,what do I need to do now since I cannot get help PLEASE SOMEONE FROM STANDARD BANK CALL ME,SO THAT WE CAN EWSOLCE THIS ISSUE.I CAANOT EVEN DO INTERNET TRANSFERS RIGHT NOW.IWANT HELP
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Standard Bank's replyOfficial
11 Feb 2021, 23:21Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply11 Feb 2021, 23:21
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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