Frustrating bank

I went to standard bank to transfer money, 1stly there is no one to tell you where to queue or give any help so I ended up in the wrong queue and then had to start fresh in the new queue. They do not care that I had already been there for a half hour with a toddler and being half way pregnant! Finally I got to the front and then all of a sudden there was a problem with my stuff not being updated.

So they added my marriage certificate, new ID, ect.

I however did not have a new Proof of residence, they said it wasn't a problem. I then got a SMS a few days later saying I need to take my ID and POR to my nearest standard bank within 10 days. For me the nearest standard bank is about 35 minutes away.

So I went there, took my POR and ID and then there was a problem that because my husband's name is on the POR and not mine so an extra form needs to be filled out. He was at work so they gave me the form to have signed and emailed back to them. I was assured that once that was done there would be no more problems.

So I emailed it through to the lady and Today I get a SMS saying that I need to take my POR and my ID to the nearest standard bank or they will freeze my account.

I spent 15 minutes on hold with my airtime running out trying to talk to someone. Put more airtime on and still no answer from them after another couple of minutes.

Thank you for being so much trouble for me. I WILL consider changing to FNB.