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mark M
1 reviews | Active since Sept 2016
19 Mar 2025, 08:48
Frustrating and incapabale of following a simple instruction
Incapable of carrying out a simple instruction of providing IT3(b) tax certificates . For some reason my banking app shows the last date for these certificates is 2022. I've asked 8 different agents over a 3 day span to provide these to me for tax years 2023 and 2024. Needless to say, after HOURS in communication re this, the matter remains unresolved. So far: Certificate sent for the wrong year, statements for a different account to what I've asked for has been sent. I've been cut off from the chat in the app, my request hasn't fully been understood yet it's really a SIMPLE REQUEST
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
19 Mar 2025, 08:51Good day Mark,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Mar 2025, 08:51
Official
Good day Mark,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
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mark M's updateReviewer Update
24 Mar 2025, 13:42The matter has now been resolved and they've expressed their apologies
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mark M's update24 Mar 2025, 13:42
Reviewer Update
The matter has now been resolved and they've expressed their apologies
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mark M's updateReviewer Update
24 Mar 2025, 13:43i would amend the star rating if I could since they've made good
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mark M's update24 Mar 2025, 13:43
Reviewer Update
i would amend the star rating if I could since they've made good