Frustrating

A few weeks ago my wife couldn't get onto Internet Banking. a message came up saying she must enter her debit card number and her pin number. Standard Bank has always said that they will never ask you OTP's or pin numbers so we were instantly alerted. So off to the bank in Constantia only to be told that yes you have to give them your card number and pin. Or the lady said get the app, which my wife really did not want. In the end I conviced her to do it and then she had to go through a process of confirming her identity. WE did that but still she couldn't access Internet banking so off we went back to the bank only to be told that she still had to put in her card number and pin number.