TN
Tania N
1 reviews | Active since Apr 2021
30 Nov 2023, 10:46
Frustrating
Over 2years, now going on to 3 years trying to get money refunded to me by Standard bank. Every time I just get a response, we are saddened to hear this and a consultant will be in contact with you shortly.
Wonder where the consultants work from, maybe Mars?!
Not to mention the Ucount side of them, just as bad. App**** for a renewal card in September and to date have not received the card nor any communication as to when I will receive the card. When I phone, I get transferred from the one department to the next and thus far nothing has happened with getting the renewal card.
Absolutely ridiculous!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
30 Nov 2023, 10:49Dear Tania
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kind regards
Standard Bank Help Centre
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply30 Nov 2023, 10:49
Official
Dear Tania
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kind regards
Standard Bank Help Centre
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kind regards
Standard Bank Help Centre
***
TN
Tania N's updateReviewer Update
30 Jan 2024, 12:47Yet to receive any form of response to this, another 2 months has now passed since my last message
TN
Tania N's update30 Jan 2024, 12:47
Reviewer Update
Yet to receive any form of response to this, another 2 months has now passed since my last message
Standard Bank's replyOfficial
30 Jan 2024, 13:02Dear Tania
We sincerely apologize for the inconvenience experienced.
We will follow up with our team and we will be in touch.
Kind regards
Standard Bank Help Centre
***
We sincerely apologize for the inconvenience experienced.
We will follow up with our team and we will be in touch.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply30 Jan 2024, 13:02
Official
Dear Tania
We sincerely apologize for the inconvenience experienced.
We will follow up with our team and we will be in touch.
Kind regards
Standard Bank Help Centre
***
We sincerely apologize for the inconvenience experienced.
We will follow up with our team and we will be in touch.
Kind regards
Standard Bank Help Centre
***