Frustrated with this bank

Only Standard Bank will make sure that they have long winded processes in place while other banks have a more streamlined process. I did a sim swap as mine stopped working, two days ago. My other banking apps, I was able to access by following their security processes and had no issues. Standard bank says only after 48 hours is the security notification lifted, then I have to either call back or go to a branch to have it activated again. In the meantime, I have no access to my apps and I have to make payments on my accounts today. I will be going to the branch to close my account and will ensure that my husband and son does the same as every encounter with Standard bank is either unfriendly or unhelpful or both.