Frustrated with the lack of service and resolve from Standard Bank

Item: Standard Bank
Rating: 1
Author: Dabney F

I was sent instant money and when trying to redeem it at the atm, the atm had given an error and then was "out of order" I had reached out to the call centre immediately where I was informed that it would take 48 working hours to resolve. Its been 6 working days and STILL NOTHING. I have sent multiple emails and made calls but nothing os being done and I have lost my patience.

I need this resolved and I want my money.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

03 Feb 2021, 00:55

Hello Dabney

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply03 Feb 2021, 00:55

Official

Hello Dabney

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Dabney F's updateReviewer Update

03 Feb 2021, 08:39

Then I suggest you keep your customers informed of the progress of their complaints and issues. I have sent all of these communications without a single response.
Please provide a timeline as to when I can expect my money.

Dabney F's update03 Feb 2021, 08:39

Reviewer Update