Frustrated with Standard Bank's systems

I lost my cheque and credit cards 8 days ago. I called the call centre and they promptly helped me to stop the cards. The next day (Friday 22 May) I went into the branch to get a temporary card for my cheque account. They could not assist me because I am listed as a staff member (but I am paying full banking fees) My ex husband use to work for Standard Bank, but since he left SB I have been paying full bank charges. It is now 8 days later and still I am without a card and my internet banking has also been suspended. I am so frustrated that I have to struggle every single time because of the staff account. I am paying the same fees as other customers but I get the short end of the deal. I have had to withdraw cash from the tellers on two occasions also costing me MORE bank charges. I had to return to the bank on two occasions because they could not assist me the first time. How does SB expect someone to go without control over their account for more than a week??!