Frustrated Standard Bank User - Online *****

While using Standard Bank's online banking a transaction of R200 000 to my beneficiary the transaction was somehow intercepted and sent to a different account that is not that of the beneficiary. For more than 3 weeks I did not receive any communication from ***** department on this matter. They responded today informing me only R11k can be reclaimed and I should open a case against the account holder ,who I have no clue is, who is probably the ******** who committed this crime . I became victim of ***** while using SB online platform so SB should be held liable for the ********** situation I have been subjected. SB should refund to 200k for the inconvenience caused and open a ******** case against the **********. This matter has not been dealt with urgency or seriously by SB, they are proving that they don't value me as a client, especially because all my personal banking packages are from Standard Bank!