1 reviews | Active since Jun 2019
Frustrated Standard Bank home insurance Client
On the 22 August I lodged an insurance claim for Geyser copper pipes theft. I received ref case number 19/068539. Plumbers arrived on Friday and evaluated the extent of damage and sent a quote to standard bank. I called on Friday on the 24hour home assist to fine out progress and I was told no authorization can be made on the claim because the team leader is not present. With 4 days of no water I took a day of work today 26 August to attend to the matter and after numerous calls to standard bank I have not been helped. I've spent over R300 on airtime. I have no water in the house and I live with a 1 year old baby. I'm expected to pay R750 excess fee but I've already spent over R400 trying to get aid but to no avail. Tomorrow will be day 5 without water and no bath, but I'm expected to pay premiums every month. The frustration boils even further because the same insurance company took 4 days to fix my solar Geyser when it burst and I had no water for on a separate occasion last year. Standard bank truly is making me regret why I even took hole insurance with them. If there is someone who can help in this matter kindly help. Claim number 19/068539 T. Kgope *** Email :***
Plumbers arrived on Friday and evaluated the extent of damage and sent a quote to standard bank.
I called on Friday on the twenty four hour home assist to fine out progress and I was told no authorization can be made on the claim because the team leader is not present.
With fourdays of no water I took a day of work today twenty six August to attend to the matter and after numerous calls to standard bank I have not been helped.
I've spent over three hundred on airtime.
I have no water in the house and I live with a one year old baby.
I'm expected to pay seven hundred and fifty excess fee but I've already spent over four hundred trying to get aid but to no avail. Tomorrow will be day five without water and no bath, but I'm expected to pay premiums every month.
The frustration boils even further because the same insurance company took four days to fix my solar Geyser when it burst and I had no water for on a separate occasion last year.
Standard bank truly is making me regret why I even took hole insurance with them.
If there is someone who can help in this matter kindly help.
Claim number 19/068539
T. Kgope
***
Email :***
Plumbers arrived on Friday and evaluated the extent of damage and sent a quote to standard bank.
I called on Friday on the twenty four hour home assist to fine out progress and I was told no authorization can be made on the claim because the team leader is not present.
With fourdays of no water I took a day of work today twenty six August to attend to the matter and after numerous calls to standard bank I have not been helped.
I've spent over three hundred on airtime.
I have no water in the house and I live with a one year old baby.
I'm expected to pay seven hundred and fifty excess fee but I've already spent over four hundred trying to get aid but to no avail. Tomorrow will be day five without water and no bath, but I'm expected to pay premiums every month.
The frustration boils even further because the same insurance company took four days to fix my solar Geyser when it burst and I had no water for on a separate occasion last year.
Standard bank truly is making me regret why I even took hole insurance with them.
If there is someone who can help in this matter kindly help.
Claim number 19/068539
T. Kgope
***
Email :***
***
***
***
***